Tag Archives: front desk

Rise of the Remote Worker

Has the time of the remote worker arrived?

Remote office workers have been commonplace in the tech community for over a decade. With employees working from home, coffee shops, public areas and just about anywhere they can find good WiFi and close proximity to strong coffee.

But technology companies have been ahead of the curve on this, while the majority of corporate america has been slow to implement policies or programs to allow their workers to work from remote locations. One of the main arguments against a remote workforce has been the loss of connectivity and the cohesiveness of it’s team members. Admittedly this was true for many years. With Email and telephone as the main tools available to stay connected, there are clear limits to the effectiveness of teams to communicate ideas and engage in immerse collaboration. To understand why most companies have yet to embrace telecommuting, we need to understand what we loose when we communicate without visual elements.

Effective communications involves much more then words

In the late 1970’s Dr. Albert Mehrabian, author of Silent Messages, conducted several studies on nonverbal communication. He found that 7% of any message is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements ie. facial expressions, gestures, posture, etc.

A master of story telling without verbal communications, Charlie Chaplin in his 1931 silent film “City of Lights”

Understanding how we communicate helps explain why in the past, email and phone communications has limited the effectiveness of remote workers. When communications is carried out without the benefit of the visual component our conversation suffers. As Dr. Mehrabian showed in his study, 55% of effectively communicating with others involves clues and inferences we are accustomed to receiving through face to face communications.

Face to Face video communications changes everything

ALICE Receptionist virtual building receptionist

When we add video to our communications we achieve the most effective and natural way to relay our message to others. This allows teams to engage in immerse, natural conversations.

Video agent for car rental kiosk

Video bank teller

One area ripe for remote workers is customer service. Companies are starting to empower their employees to engage with customers in face to face communications using 2-way video. The technology is now reliable and affordable enough to take hold in all sorts of business environments. Some examples include full-service video kiosk, video bank tellers, video drive-through cashiers, and our technology ALICE Receptionist just to name a few.

You can expect to see these remote video workers showing up in all sorts of industries in the coming years.

Video ordering at a Starbucks drive-through

Federal Appeals Court Rules clears way for Remote Worker rights.

Agency Charged Automaker Denied Employee the Chance to Telework; Sixth Circuit Agrees Case Should Go Forward

A recent decision by the U.S. Court of Appeals ruled in favor of a former employee of Ford Motor Corp. who was terminated from employment, when she informed her employer that she needed to work remotely from home due to a medical condition. Ford terminated the employee and the employee sued for discrimination, claiming she could effectively perform the duties of her job by telecommuting. On April 22, 2014 the court ruled to reverse a lower courts dismissal of the suit and allowed the suit by the EEOC on behalf of the fired employee to proceed.

Will these recent development lead to a spike in similar claims from employees? Will companies be forced to allow certain types of employees to telecommute in the near future? It’s too early to tell, but the fact that remote workers are a growing portion of the workforce and that advancing technology will likely accelerate this trend is difficult to deny. From all indications telecommuting is here to stay, the old arguments against it are becoming difficult to defend. Maybe the question we should be asking is how do we look on camera?

A Note from the CTO’s Desk: ALICE Receptionist & ELO Touchscreen Solutions

An excerpt from today’s release about the partnership we have entered with Elo Touchscreen Solutions, the original inventor of touchscreen technology:

“Elo’s 42-inch touchscreen plus WinTech LLC’s ALICE™ receptionist software enables employees to communicate with visitors in the lobby from their desks using face-to-face video or audio-only conversations. Guests are automatically greeted and told how to use the interactive directory without losing the personal touch of human customer service. The intuitive, one-touch interface makes it easy for a receptionist in a central location to manage several remote office lobbies. Visitors no longer feel “lost” upon entering a company lobby; and employees feel more secure knowing visitors will automatically be greeted. ALICE receptionist operates 24/7 and is always available to welcome office visitors.”

The Elo Corporate Collaboration Solution

The Elo Corporate Collaboration Solution

Today marks a new chapter for WinTech and ALICE Receptionist. Today we announced a partnership with ELO Touch Solutions to offer ALICE Receptionist as part of ELO’s newly created “Elo at The Office” business solution suite.
ELO Touch Solutions is the original inventor of touchscreen technology and is a global leader in touchscreen manufacturing and sales of touchscreen devices. Because of the interactive nature of ALICE Receptionist, ELO is a perfect partner for us as our software complements their hardware, and their hardware works perfectly with the ALICE Receptionist software.

With this partnership, ELO resellers around the globe will now be able to sell ALICE Receptionist as part of a package that includes ELO all-in-one touch computers with screen sizes from 32-inch to 70-inch.

For WinTech, this is the first of a number of key partnerships which will make ALICE Receptionist available to businesses, government agencies and organizations around the globe. The ELO partnership alone will immediately add hundreds of reseller organizations who are already selling Elo’s interactive solutions, to begin offering ALICE Receptionist.

We know businesses are looking for a technology solution that provide increased building security, improved visitor interaction and empowers their employees to manage multiple locations remotely. ALICE Receptionist does this and much more and continues to be the most advanced technology solution in this market. The Elo partnership will help us reach those companies who are looking for but have not heard of ALICE Receptionist yet.
We are honored that an industry leader such as ELO has chosen to partner with WinTech and understands the value ALICE Receptionist will bring to their customers.

Mike Yoder
Co-Founder and Chief Technology Officer

To read the full press release CLICK HERE. 

Welcome to the new ALICEreceptionist.com

Welcome to the new ALICEreceptionist.com! We are really excited to update our website with a clearer picture of what we do and what are plans are for the future.

We have built some great partnerships to reduce the cost of our all in one solutions and have introduced a new subscription pricing model to help small and medium businesses use our software at a very affordable price. Click here for info on ALICE for SMB.

Please take the time to look around our website and find out how ALICE Receptionist can


revolutionize the management of your visitor traffic. A great start is with our demo video on our home page and also located under our Videos section.

It’s our goal to not be like every other Virtual Receptionist company and really provide a solution that supplies amazing customer service to your visitors.

We are always looking for feedback, so if you are not finding all the information you need, please let us know. We want you to be perfectly comfortable and informed before you make the decision to bring ALICE Receptionist into your front desk or lobby.

Thank you for visiting ALICEreceptionist.com and we look forward to speaking with you.

– The ALICE Receptionist Team