Tag Archives: phone service

A Note from the CTO’s Desk: ALICE Receptionist & ELO Touchscreen Solutions

An excerpt from today’s release about the partnership we have entered with Elo Touchscreen Solutions, the original inventor of touchscreen technology:

“Elo’s 42-inch touchscreen plus WinTech LLC’s ALICE™ receptionist software enables employees to communicate with visitors in the lobby from their desks using face-to-face video or audio-only conversations. Guests are automatically greeted and told how to use the interactive directory without losing the personal touch of human customer service. The intuitive, one-touch interface makes it easy for a receptionist in a central location to manage several remote office lobbies. Visitors no longer feel “lost” upon entering a company lobby; and employees feel more secure knowing visitors will automatically be greeted. ALICE receptionist operates 24/7 and is always available to welcome office visitors.”

The Elo Corporate Collaboration Solution

The Elo Corporate Collaboration Solution

Today marks a new chapter for WinTech and ALICE Receptionist. Today we announced a partnership with ELO Touch Solutions to offer ALICE Receptionist as part of ELO’s newly created “Elo at The Office” business solution suite.
ELO Touch Solutions is the original inventor of touchscreen technology and is a global leader in touchscreen manufacturing and sales of touchscreen devices. Because of the interactive nature of ALICE Receptionist, ELO is a perfect partner for us as our software complements their hardware, and their hardware works perfectly with the ALICE Receptionist software.

With this partnership, ELO resellers around the globe will now be able to sell ALICE Receptionist as part of a package that includes ELO all-in-one touch computers with screen sizes from 32-inch to 70-inch.

For WinTech, this is the first of a number of key partnerships which will make ALICE Receptionist available to businesses, government agencies and organizations around the globe. The ELO partnership alone will immediately add hundreds of reseller organizations who are already selling Elo’s interactive solutions, to begin offering ALICE Receptionist.

We know businesses are looking for a technology solution that provide increased building security, improved visitor interaction and empowers their employees to manage multiple locations remotely. ALICE Receptionist does this and much more and continues to be the most advanced technology solution in this market. The Elo partnership will help us reach those companies who are looking for but have not heard of ALICE Receptionist yet.
We are honored that an industry leader such as ELO has chosen to partner with WinTech and understands the value ALICE Receptionist will bring to their customers.

Cheers,
Mike Yoder
Co-Founder and Chief Technology Officer

To read the full press release CLICK HERE. 

Virtual Receptionist vs. Virtual Receptionist

shutterstock_108066572

Will the real virtual receptionist please stand up?

As a company we had a hard time deciding if the term “Virtual Receptionist” applied to us.   If you look at the companies that market inside the Virtual Receptionist domain it becomes very apparent on what they do. They are phone answering services and that’s where it ends.   So are we a Virtual Receptionist company?

Well what does a receptionist do?

The Wiki explanation: “A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title “receptionist” is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.”

Combing thru some job boards, Craigslist and other job websites here is the most common job requirements for a receptionist job:

  • Typing, Filing, Answering phones
  • An upbeat attitude
  • A professional appearance
  • An ability to deal with several situations at once
  • Providing information to callers
  • Running errands — must have good driving record
  • Excellent oral and written communication skills
  • Highly organized and detail oriented
  • Ability to multi-task
  • Great attitude
  • Excellent computer skills, must be experienced in Word, Excel, Outlook, Internet Research
  • Team player, but able to work with minimum supervision
  • Must be reliable with good work ethics
  • Experience in a certain industry office setting is preferred
  • Bi-Lingual — Spanish speaking is preferred
  • You must be legally able to work in the US and have proper documentation.

Because ALICE Receptionist empowers your entire organization to manage your front desk via ALICE and the fact that you can take your current receptionist or dedicate one employee to greet visitors, we can say with confidence that ALICE is in fact a Receptionist.  If “virtual” annotates “the quality of having the attributes of something without sharing its (real or imagined) physical form,” then ALICE is indeed a Virtual Receptionist.

So then what are all these other companies really? Virtual Call Centers? Virtual phone answerers? Surely they are not Receptionists.

We will stick to the facts, and the fact is we really are the only Virtual Receptionist company offering real human interaction through 2 way video and accomplishing the tasks that you really look for in a receptionist position.