Tag Archives: voip

A Note from the CTO’s Desk: ALICE Receptionist & ELO Touchscreen Solutions

An excerpt from today’s release about the partnership we have entered with Elo Touchscreen Solutions, the original inventor of touchscreen technology:

“Elo’s 42-inch touchscreen plus WinTech LLC’s ALICE™ receptionist software enables employees to communicate with visitors in the lobby from their desks using face-to-face video or audio-only conversations. Guests are automatically greeted and told how to use the interactive directory without losing the personal touch of human customer service. The intuitive, one-touch interface makes it easy for a receptionist in a central location to manage several remote office lobbies. Visitors no longer feel “lost” upon entering a company lobby; and employees feel more secure knowing visitors will automatically be greeted. ALICE receptionist operates 24/7 and is always available to welcome office visitors.”

The Elo Corporate Collaboration Solution

The Elo Corporate Collaboration Solution

Today marks a new chapter for WinTech and ALICE Receptionist. Today we announced a partnership with ELO Touch Solutions to offer ALICE Receptionist as part of ELO’s newly created “Elo at The Office” business solution suite.
ELO Touch Solutions is the original inventor of touchscreen technology and is a global leader in touchscreen manufacturing and sales of touchscreen devices. Because of the interactive nature of ALICE Receptionist, ELO is a perfect partner for us as our software complements their hardware, and their hardware works perfectly with the ALICE Receptionist software.

With this partnership, ELO resellers around the globe will now be able to sell ALICE Receptionist as part of a package that includes ELO all-in-one touch computers with screen sizes from 32-inch to 70-inch.

For WinTech, this is the first of a number of key partnerships which will make ALICE Receptionist available to businesses, government agencies and organizations around the globe. The ELO partnership alone will immediately add hundreds of reseller organizations who are already selling Elo’s interactive solutions, to begin offering ALICE Receptionist.

We know businesses are looking for a technology solution that provide increased building security, improved visitor interaction and empowers their employees to manage multiple locations remotely. ALICE Receptionist does this and much more and continues to be the most advanced technology solution in this market. The Elo partnership will help us reach those companies who are looking for but have not heard of ALICE Receptionist yet.
We are honored that an industry leader such as ELO has chosen to partner with WinTech and understands the value ALICE Receptionist will bring to their customers.

Cheers,
Mike Yoder
Co-Founder and Chief Technology Officer

To read the full press release CLICK HERE. 

ALICE Receptionist wins StartupCamp 8 at the IT Expo

ALICE Receptionist StartupCamp 8“ALICE Receptionist can revolutionize the front desk like Nest did to the thermostat.”

That’s what a judge said to a live audience at the StartupCamp 8 event at this year’s IT Expo.  It was one of those moments that really makes you step back and reflect on why we work so hard to make ALICE Receptionist.  We are more excited than ever to change the way companies communicate with their visitors.

A great night at what was by far the largest competition event we have entered. Close to 1,000 IT Expo attendees packed the room to watch 4 companies compete for the title of best StartupCamp “Comms Edition.”

We had some great competition with companies TextGen, Perzo, and Perch.  All startups looking to change customer service, how we consume social media, and how we collaborate with each other in the workplace.   We are very grateful to have shared the stage with what were all class act leaders and innovators.

There could only be one winner at this event and we were humbled and grateful to be voted by the audience as best Startup.

Thank you Larry Lisser for putting on such a fantastic event and all the wonderful people at IT Expo.

The journey continues for ALICE, not to just create a great Virtual Receptionist but to fundamentally change the way you service your visitors.

Stay tuned for more great things from the ALICE Receptionist team.

Cheers!

ALICE Receptionist at SXSW V2V

Most of you have heard of SXSW, the huge collision of Tech, Music and Film in Austin, Texas.  What you might not know is SXSW has now branched outside of Austin and created a new event right in our backyard called SXSW V2V!photo

Why Las Vegas for a SXSW offshoot?  It’s simple, Las Vegas has a remarkable community called #VegasTech and it’s the most exciting startup hub in the country.  Seeing the potential of what Las Vegas is building from the Downtown Project to the several other startups spread across the Las Vegas Valley you can’t help but think that SXSW and tech leaders from around the world see Las Vegas as the next great startup city.

The ALICE Receptionist team demoed in Austin this past March with other #VegasTech companies and jumped at the opportunity to do it again here in Las Vegas at the SXSW V2V Startup Spotlight. The best part was we weren’t the only #VegasTech company at the Startup Spotlight! It’s always a pleasure to see the wonderful people from Tracky, an amazing collaboration tool if you haven’t tried it yet and we made some new #VegasTech friends from Cubby Road, a company aimed at making finding child care easier!

It was great demoing our Virtual Receptionist solution to all the attendees from entrepreneurs, VC’s, content creators, and all around amazing people who all contribute to the meaning of “V2V” which swswv2v.com states as: “Visionaries to Vegas, Vision to Venture, Voice to Voice, Venture to Vegas – all the variations of the V2V moniker carry the same theme, the movement from idea to reality.”

Thank you for another great event SXSW, until next time!

-The ALICE Receptionist team

Virtual Receptionist vs. Virtual Receptionist

shutterstock_108066572

Will the real virtual receptionist please stand up?

As a company we had a hard time deciding if the term “Virtual Receptionist” applied to us.   If you look at the companies that market inside the Virtual Receptionist domain it becomes very apparent on what they do. They are phone answering services and that’s where it ends.   So are we a Virtual Receptionist company?

Well what does a receptionist do?

The Wiki explanation: “A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title “receptionist” is attributed to the person who is specifically employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.”

Combing thru some job boards, Craigslist and other job websites here is the most common job requirements for a receptionist job:

  • Typing, Filing, Answering phones
  • An upbeat attitude
  • A professional appearance
  • An ability to deal with several situations at once
  • Providing information to callers
  • Running errands — must have good driving record
  • Excellent oral and written communication skills
  • Highly organized and detail oriented
  • Ability to multi-task
  • Great attitude
  • Excellent computer skills, must be experienced in Word, Excel, Outlook, Internet Research
  • Team player, but able to work with minimum supervision
  • Must be reliable with good work ethics
  • Experience in a certain industry office setting is preferred
  • Bi-Lingual — Spanish speaking is preferred
  • You must be legally able to work in the US and have proper documentation.

Because ALICE Receptionist empowers your entire organization to manage your front desk via ALICE and the fact that you can take your current receptionist or dedicate one employee to greet visitors, we can say with confidence that ALICE is in fact a Receptionist.  If “virtual” annotates “the quality of having the attributes of something without sharing its (real or imagined) physical form,” then ALICE is indeed a Virtual Receptionist.

So then what are all these other companies really? Virtual Call Centers? Virtual phone answerers? Surely they are not Receptionists.

We will stick to the facts, and the fact is we really are the only Virtual Receptionist company offering real human interaction through 2 way video and accomplishing the tasks that you really look for in a receptionist position.