Features & Benefits

Is the person on the ALICE screen a live person?

Yes, but there are also some pre-recorded video clips. For instance in self-service mode a pre-recorded welcome message initially greets a visitor. After the visitor is greeted by ALICE, they can contact a live employee or receptionist using the ALICE touch screen.

Who do visitors speak with?

Currently the ALICE system is configured to connect visitors with your own employees. That means you can have a designated employee (receptionist) who take all visitor interactions, or you can have visitor use the employee directory to connect directly with the person they are there to see.

My employees don’t want to show video of themselves, do they have to?

No, for customers who prefer to only have visitors speak with employees and not see employees using the 2-way video feature we offer audio only and 1-way video communications.

Will the system work with my existing phone system?

Yes! ALICE can be configured to work for on-premises Voice Over IP (VoIP) phone systems, Hosted VoIP phone systems and analog phone systems.

I have my own hardware, can I use that and just purchase the software?

Yes,  some minimum hardware requirements need to be meet, but you are welcome to provide your own hardware and simply purchase the ALICE software.

Can ALICE run in conjunction with Digital Signage software on the same touchscreen?

Yes, ALICE can run on only half of the screen, the other half can be occupied by another application, including Digital Signage.

Can I customize the pre-recorded video messages?

Yes, you can record your own, or use our Video Production partner to have professionally recorded video created for your custom messages.

Can I customize the screen with my own company’s logo?

Yes, we provide the files for your art team to use to brand the screen with your company name and/or logo.

Can I have one person manage multiple Directories?

Yes, your employee can connect to multiple Directories to manage Directories located at different locations within your building.

Can one person manage Directories located in other buildings?

Yes, even if those buildings are in other parts of the country. For now, you'll need a VPN connection in place to manage other buildings, but in early 2012 a VPN will no longer be required to accomplish this.