Case Study: TiVo Corporation

Challenge

Hobie Sheeder, Vice President Real Estate and Workplace Services, says, “We wanted to create lobby areas with a sophisticated, high-tech and innovative look and feel.” TiVo introduced a new workplace model in 2014, creating lobby areas called “Discovery Rooms”, which are secured vestibules that demonstrate various TiVo products and services, such as program guides, analytics, search and recommendation tools, and patents. TiVo wanted to give employees and visitors an experience that they call “Watch, Listen, and Play.” Says Hobie, “The concept was to have visitors come in and ‘discover’ what TiVo was all about. We also wanted our employees to experience TiVo in the same way with every office.” To maximize the efficiency of the Discovery Room, Sheeder started looking for a virtual visitor registration system and visitor induction software.

Solution

TiVo first became aware of ALICE Receptionist visitor registration system through a consultant who was helping to monitor and manage the content that streamed into the Discovery Room. Hobie says, “Our goal was to find a solution that was cutting-edge, and we felt that ALICE was the right product. “We did our due diligence with WinTech and had a lot of demonstrations. Whenever we saw ALICE in action, the team was very impressed and we agreed that it was a great solution.”

When a visitor enters the Discovery Room, a motion sensor triggers ALICE visitor induction software to display a welcoming person offering four options: Shipping, Deliveries, Office Management, and Office Directory. If a visitor is there to see an employee, they touch “Office Directory” and scroll through names to find that employee. They simply touch the name desired and ALICE calls that person. While they wait, they can experience the different components of the Discovery Room. Hobie states, “Both visitors and employees think that ALICE is helpful and welcoming.”

Hobie has high praise for WinTech, “I like the team that we work with. They are very responsive and proactive. We’ve got multiple build / remodel projects happening at TiVo, so it’s good to have them managing us and keeping us on track. They know the product really well. They’re very good at helping us troubleshoot whenever we come up against hurdles. When we started rolling out the ALICE product in Burbank and in Boston, two offices that do not have Lync, they came to the table with our IT, telecom and facilities teams and made ALICE work with our Avaya VoIP system.”

Benefit

Hobie concludes, “There are two big reasons why I am satisfied with ALICE. First, WinTech itself is a great team. They care and they want things to be done right and they want the customer to be happy.

The second reason is the flow when you are actually using ALICE. It’s very easy. You don’t have to stand there and try and figure out what you’re supposed to do. It’s very user-friendly and makes us look great.”