January 28, 2025
Top Visitor Management Solution Awarded to ALICE Receptionist
Top visitor management solution in customer satisfaction won by ALICE […]
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Visitor Management for Libraries
Optimize accessibility and resources with a cost-effective library visitor management system
The Manufacturing Companies That Trust Us With Their Visitor Management
Show Responsible Stewardship of Tax-Payer Funds
By automating visitor check-ins and routing calls to the appropriate departments using ring groups and call forwarding, your staff can focus on other important tasks, reducing operational expenses and the need for additional personnel. During peak hours, the system supports multiple lines, so staff can assist several guests simultaneously, enhancing efficiency.
Build Trust With Your Community
By connecting staff to multiple remote kiosks, your library ensures consistent, high-quality visitor services and guidance across different locations. This increased accessibility ensures library users will feel more confident in the reliability and responsiveness of your services. They will know they can always count on your library for support and information, fostering a stronger, more engaged community.
“There are two big reasons why I am satisfied with ALICE. First, WinTech itself is a great team. They care and they want things to be done right and they want the customer to be happy. The second reason is the flow when you are actually using ALICE. It’s very easy. You don’t have to stand there and try and figure out what you’re supposed to do. It’s very user-friendly and makes us look great.”
– Hobie Sheeder, Vice President Real Estate and Workplace Services, TiVO
Provide a High-Quality People-First Visitor Experience
Motion detection enables a virtual attendant to proactively greet each guest and help them connect with the right person or find all the information they need. Additionally, customizable messaging allows your AI attendant to reflect your library and county’s unique culture, ensuring a welcoming experience for all visitors.
Improve Your Team’s Efficiency
Integrate your web resources and event calendars with an interactive information kiosk. By syncing your calendar or online events page, you can inform your community of upcoming events and give visitors easy access to frequently requested online resources. Your staff will be free from having to manually update and share event details and resources, so they can focus on other priorities.
97%
love using ALICE
21
states and counting
97%
of customers plan to renew
97%
find ALICE saves time and enables productivity
All The Visitor & Lobby Management
Support You Need
Front Desk
ALICE Front Desk uses motion detection to detect when visitors arrive, welcomes them with your organization’s custom greeting, and connects visitors with the right employee via audio or video call.
Visitor Management
ALICE’s Visitor Management system facilitates the visitor sign-in process, conducts any necessary screening and ID verification, prints visitor badges, and sends instant notifications to alert employees of a visitor’s arrival.
Features
Essential Features for Consistent & Professional Visitor Management
Self Check-In
Streamline the visitor management process by allowing visitors to self-register using an onscreen keyboard.
Information Resource
Offer a centralized resource center where visitors can access information about library resources, services, and events.
Security Screening
Run instant background checks, verify guests’ IDs, and alert designated employees when visitors are matched against internal watchlists and screening databases during check-in.
Differentiators
Why ALICE Receptionist for Your Library Visitor Management System?
Over a Decade in Visitor Management
ALICE Receptionist has established a solid reputation for delivering exceptional visitor management solutions for libraries. We are dedicated to continuously evolving our products and services to meet the unique needs of library environments.
A Dedicated & Reliable Partner
We recognize the importance of creating a friendly and welcoming atmosphere for library visitors. Our commitment lies in developing visitor management systems that ensure a professional, warm, and engaging experience for all.
Motion Detection Capabilities
ALICE Receptionist is unique in offering motion detection functionality. Unlike other visitor management systems that rely on visitors to initiate interaction, ALICE automatically delivers clear instructions when a visitor enters the camera’s view.
Offering a Multi-Year Customer & Vendor Plan
ALICE Receptionist recognizes that government or public sector buyers don’t always have test-and-learn or research-and-development budgets. Our visitor management systems align with approved budgets and vendor expectations, offering a clear value proposition for customers seeking proven ROI and long-term implementation plans.
Find ALICE Receptionist Interactive Lobby Kiosks on the Thomasnet Network
The Thomas Network at Thomasnet.com is the industry’s largest product sourcing and supplier selection platform, with information on over 500,000 North American suppliers and more than 6 million products.
Blog
Visitor Management Insights To Support Your Business
January 22, 2025
ALICE Receptionist Launches Three New Products
ALICE Receptionist launches three products that automate front desk and […]
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December 5, 2024
ALICE Receptionist Microsoft Teams Simplifies Administration
ALICE Receptionist Microsoft Teams integration directly connects front desk calls […]
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Book a Discovery Call
Experience the Future of Visitor Management for Libraries
Discover how our tailored visitor management solution can improve the guest experience and reduce costs for your library.
Select a date to schedule your personalized demo.
Frequently Asked Questions
A visitor management system offers various benefits for libraries:
- Security and safety: To ensure the well-being of both visitors and staff, a visitor management system can oversee and regulate access control.
- Emergency management: In case of an emergency, such as a fire or other hazards, having a record of all visitors present in the library helps ensure everyone is accounted for and can be evacuated safely.
- Efficient operations: It streamlines the check-in and check-out process for visitors, reducing wait times and improving overall operational efficiency. This can free up library staff to focus on other important tasks.
- Resource allocation: By tracking visitor details, libraries can allocate resources more effectively, such as staffing, seating arrangements, and available popular materials or services.
- Community engagement: It can help libraries engage more effectively with their community by providing insights into who visits and what programs or services are most popular. This visitor data can inform future programming and outreach efforts.
Yes, we can configure your kiosk to accommodate your library system’s visitor needs, while reflecting your culture and branding. Our visitor management systems can also communicate in various languages (English, Mandarin, French, German, Dutch, Japanese, Portuguese, Spanish (Mexican), Amharic, Arabic, Korean, and Vietnamese) to accommodate diverse library visitors.
Yes, as part of your ALICE Receptionist visitor management system, you will receive a complimentary training session on how to use the ALICE Configuration Application and the ALICE Admin Portal and have access to annual customer support, which includes phone, email, and chat support.
