Virtual Front Desk

A virtual front desk receptionist for a more efficient, welcoming lobby


Designed to enhance efficiency and improve customer interactions, ALICE integrates front desk software with highly visible, easy-to-use devices, including floor-standing kiosks and large screens.

Meet Your Virtual Receptionist

When visitors enter your government building, let a proactive, positive, and professional virtual receptionist welcome them.

See how ALICE greets, registers, and interacts with visitors.

The Companies That Trust ALICE Receptionist With Their Virtual Front Desk

Create an Exceptional Visitor Experience With ALICE’s Virtual Front Desk Systems

Experience a modern, cost-effective alternative to traditional reception desks with ALICE’s front desk solutions.

Designed to enhance efficiency and improve customer interactions, ALICE integrates front desk software with highly visible, easy-to-use devices, including floor-standing kiosks, large screens, and tablets. Your guests can easily engage with your business while still maintaining a human connection through integrated video and audio communication.

Reduce Staffing Costs Without Compromising Service

Eliminate the challenges of recruiting and retaining lobby staff. A virtual front desk system offers a consistent, interactive solution at a fraction of the cost of hiring a receptionist.

Boost Safety and Access Control in Your Building

Safeguard your operations with a virtual front desk system that ensures only authorized individuals enter. Advanced monitoring and access features help maintain compliance and security.

Create a Seamless and Professional Guest Experience

Custom motion-activated greetings from your virtual front desk receptionist set a polished and inviting tone as soon as visitors arrive.

Increase Your Team’s Efficiency

By automating visitor greetings, ALICE Receptionist frees up staff previously assigned to these tasks so they can increase productivity and focus on other important responsibilities.

Enterprise-Ready Integrations for Seamless Front Desk Management

Comprehensive Features to Effectively Manage Your Front Desk Operations

AI Avatars

Using motion detection, AI avatars can interact directly with visitors as they enter the lobby.

Company, Department, and Employee Directory

Using the ALICE touchscreen,  visitors can quickly find the employee they are there to visit.

Video and Audio Calls

Employees can see and communicate with visitors in the lobby in real-time from their work desks or remote workspace.

Support in Multiple Languages

Greet your guests in the language they are most comfortable with.

View all ALICE Front Desk Features

Building Directory Features

AI avatars

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Motion-activated video greeting

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Company, department, and employee directories

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Interactive information display

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Building maps

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Websites

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Web forms

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Images and image slideshow

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Videos

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Widgets

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Embedded 3rd party applications

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Customized branding

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Customized greeting video

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Configurable interface

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Support for multiple languages

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Communication Features

Calling between guests and employees

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Ring groups

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Support for calling Microsoft Teams

Unlimited

Microsoft Teams video users

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ALICE Cloud Communications Service

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Audio users

Unlimited

ALICE Client video users

30

On-prem PBX support (Cisco, Avaya, etc.)

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Security Features

Remote visitor video verification

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Reporting

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Door access integration

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The Leading Virtual Front Desk System for Your Industry

Case Study

Jitasa Improves Efficiency with a User-Friendly and Dynamic Way to Manage Their Lobby

Why Trust ALICE Receptionist With Your Virtual Front Desk?

Diverse Designs

ALICE is one of the few virtual front desk providers delivering enterprise-grade kiosks with professional, high-visibility designs. Available in 32, 43, and 55-inch screens, our kiosks offer flexible configurations—including wall-mounted, desktop, and floor-standing models—to seamlessly integrate into any office space.

Advanced Accessibility Features

Our ADA-compliant virtual front desk kiosks are designed to enhance the visitor experience. AI avatars can verbally greet guests and with closed captioning, we support visitors with vision and hearing impairments.

Unique Motion Detection Capabilities

We are the only virtual front desk system with motion detection functionality. Unlike other digital reception systems, which require the visitor to begin the initial interaction, ALICE automatically provides clear instructions to your visitors as soon as they enter the camera’s view.

Enhanced Communication Abilities

ALICE Receptionist offers seamless communication through video and audio, providing a personalized experience for lobby visitors. With support in nine languages, we ensure effective communication with diverse audiences, enhancing every guest interaction.

Award-Winning Virtual Front Desk Solutions

ALICE Receptionist received a Gold Medal in the 2024 Software Reviews Visitor Management industry report and was awarded Champion in the Visitor Management Emotional Footprint report.

Blog

Virtual Front Desk Insights To Support Your Business

Book a Demo

Get Your Personalized Front Desk Receptionist

Discover how our virtual front desk solutions can streamline operations, improve efficiency, and enhance your business’s visitor experience.

Frequently Asked Questions

Yes, ALICE’s fully automated virtual front desk system is designed for use across multiple locations. It ensures a consistent and professional guest experience while maintaining uniform processes, messaging, and security standards throughout your organization.

Yes, ALICE’s virtual front desk system is fully customizable to reflect your company’s branding and messaging. You can incorporate your logo, colors, custom greetings, and tailored content to ensure a consistent and professional representation of your brand.

Yes, our digital reception systems can integrate with various communications, security, and access control systems, including iOS, Azure, Microsoft Teams, Cisco, Slack, and more.

The timeline for implementing our virtual front desk system varies based on your organization’s unique requirements. Customization, system integration, and staff training are key factors influencing the process. We collaborate closely with you to ensure a seamless and efficient deployment while minimizing disruptions to your daily operations.

A virtual lobby receptionist offers numerous benefits for modern facilities. It streamlines the visitor greeting process. Enhanced visitor screening ensures only authorized guests gain access, improving security. By handling phone calls and providing automated visitor notifications, the system keeps communication seamless and reduces the workload for your front desk staff, allowing them to focus on more critical tasks.