A virtual front desk receptionist for a more efficient, welcoming lobby
Designed to enhance efficiency and improve customer interactions, ALICE integrates front desk software with highly visible, easy-to-use devices, including floor-standing kiosks and large screens.
When visitors enter your government building, let a proactive, positive, and professional virtual receptionist welcome them.
See how ALICE greets, registers, and interacts with visitors.
Experience a modern, cost-effective alternative to traditional reception desks with ALICE’s front desk solutions.
Designed to enhance efficiency and improve customer interactions, ALICE integrates front desk software with highly visible, easy-to-use devices, including floor-standing kiosks, large screens, and tablets. Your guests can easily engage with your business while still maintaining a human connection through integrated video and audio communication.
Eliminate the challenges of recruiting and retaining lobby staff. A virtual front desk system offers a consistent, interactive solution at a fraction of the cost of hiring a receptionist.
Safeguard your operations with a virtual front desk system that ensures only authorized individuals enter. Advanced monitoring and access features help maintain compliance and security.
Custom motion-activated greetings from your virtual front desk receptionist set a polished and inviting tone as soon as visitors arrive.
By automating visitor greetings, ALICE Receptionist frees up staff previously assigned to these tasks so they can increase productivity and focus on other important responsibilities.
Using motion detection, AI avatars can interact directly with visitors as they enter the lobby.
Using the ALICE touchscreen, visitors can quickly find the employee they are there to visit.
Employees can see and communicate with visitors in the lobby in real-time from their work desks or remote workspace.
Greet your guests in the language they are most comfortable with.
AI avatars
Motion-activated video greeting
Company, department, and employee directories
Interactive information display
— Building maps
— Websites
— Web forms
— Images and image slideshow
— Videos
— Widgets
— Embedded 3rd party applications
Customized branding
Customized greeting video
Configurable interface
Support for multiple languages
Calling between guests and employees
Ring groups
Support for calling Microsoft Teams
Microsoft Teams video users
ALICE Cloud Communications Service
• Audio users
• ALICE Client video users
On-prem PBX support (Cisco, Avaya, etc.)
Remote visitor video verification
Reporting
Door access integration
“I would highly recommend the ALICE system because we were able to accomplish what we wanted to do and it works perfectly. We’re a highly technical facility and reception is one of the tasks that we’ve automated. It’s been great to have been able to do this.”
– Mike Van Meerten, IT Director, Meissner Filtration Products, Inc.
Step 1:
When you’re ready to transform your front desk system, contact our team to discuss your needs and goals. We will recommend the best virtual lobby receptionist services for your business, and answer any questions to set you up for success.
Step 2:
We believe in transparency—before committing to anything, you deserve to know the costs and benefits. That’s why we provide a completely free, no-obligation quote for our services.
Every office has unique needs, which is why we tailor each front desk package to fit yours. This ensures you only pay for the services that matter while maximizing every opportunity.
Step 3:
Once you’ve signed your agreement, we jump right into action! We’ll put together your virtual front desk technology package and ship it to your office. We ship every piece of equipment out as quickly as possible so you can get your new virtual receptionist software up and running quickly. When the technology arrives, our team will contact you to help you get everything organized and set up!
At this stage, we also assign a dedicated support agent, at no additional charge, who will remotely guide you through the set-up process and answer any questions you may have as you get everything working correctly. This resource will also provide product training and assist with troubleshooting, ensuring you have the support you need for success.
Step 4:
Now that we’ve set up your technology and it’s ready to go, it is time to get to work!
Once your virtual front desk system is live, our support team is available to answer any questions and ensure that things are operating smoothly. Your support team is equipped with expert tips, best practices, and insights gathered from years of customer experience, providing you with a valuable resource for ongoing guidance and assistance.
Case Study
ALICE is one of the few virtual front desk providers delivering enterprise-grade kiosks with professional, high-visibility designs. Available in 32, 43, and 55-inch screens, our kiosks offer flexible configurations—including wall-mounted, desktop, and floor-standing models—to seamlessly integrate into any office space.
Our ADA-compliant virtual front desk kiosks are designed to enhance the visitor experience. AI avatars can verbally greet guests and with closed captioning, we support visitors with vision and hearing impairments.
We are the only virtual front desk system with motion detection functionality. Unlike other digital reception systems, which require the visitor to begin the initial interaction, ALICE automatically provides clear instructions to your visitors as soon as they enter the camera’s view.
ALICE Receptionist offers seamless communication through video and audio, providing a personalized experience for lobby visitors. With support in nine languages, we ensure effective communication with diverse audiences, enhancing every guest interaction.
ALICE Receptionist received a Gold Medal in the 2024 Software Reviews Visitor Management industry report and was awarded Champion in the Visitor Management Emotional Footprint report.
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Book a Demo
Discover how our virtual front desk solutions can streamline operations, improve efficiency, and enhance your business’s visitor experience.
Select a date to schedule your personalized demo.
Yes, ALICE’s fully automated virtual front desk system is designed for use across multiple locations. It ensures a consistent and professional guest experience while maintaining uniform processes, messaging, and security standards throughout your organization.
Yes, ALICE’s virtual front desk system is fully customizable to reflect your company’s branding and messaging. You can incorporate your logo, colors, custom greetings, and tailored content to ensure a consistent and professional representation of your brand.
Yes, our digital reception systems can integrate with various communications, security, and access control systems, including iOS, Azure, Microsoft Teams, Cisco, Slack, and more.
The timeline for implementing our virtual front desk system varies based on your organization’s unique requirements. Customization, system integration, and staff training are key factors influencing the process. We collaborate closely with you to ensure a seamless and efficient deployment while minimizing disruptions to your daily operations.
A virtual lobby receptionist offers numerous benefits for modern facilities. It streamlines the visitor greeting process. Enhanced visitor screening ensures only authorized guests gain access, improving security. By handling phone calls and providing automated visitor notifications, the system keeps communication seamless and reduces the workload for your front desk staff, allowing them to focus on more critical tasks.
